Return and Exchange Policy for Lollyshope
At Lollyshope, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.
Return Policy
1. Eligibility for Returns
•Items can be returned within 30 days of the original purchase date.
•Returned products must be unused, unwashed, and in their original condition with all tags and packaging intact.
2. Non-Returnable Items
•The following items are not eligible for return or exchange:
•Items marked as final sale
•Gift cards
•Personalized or customized items
3. Return Process
•In-Store Returns: Visit our store with the item and receipt for a return.
•Mail Returns: Send the item with a copy of your packing slip to the address below: Lollyshope
12243 3rd Ave NW
Seattle, WA 98177
USA
• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days after receiving and inspecting the returned item.
•Shipping charges from the original purchase are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Items can be exchanged within 30 days of purchase if they are in their original, unused condition.
2. Exchange Process
•In-Store Exchanges: Bring your item and receipt to our store to initiate an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 484-9306 to arrange for a mail exchange. We will provide shipping instructions and available exchange options.
3. Availability of Replacement Items
•If the requested exchange item is unavailable, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will cover the return shipping costs and offer either a replacement or a full refund, including original shipping charges.
Gift Returns
Items received as gifts may be returned for store credit or exchanged. Please include the original order number or packing slip.
Data Tracking with Microsoft Ads
1. Return and Exchange Data Tracking
•We use Microsoft Ads to track return and exchange interactions to enhance our services.
2. Remarketing Based on Return History
•Data related to returns and exchanges may be used for remarketing through Microsoft Ads, displaying relevant promotions or recommendations.
3. Opt-Out of Microsoft Ads Tracking
•To manage ad preferences or opt out of tracking, visit https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service. Lollyshope is not responsible for items lost or damaged during return shipping.
Contact Us
For any questions about returns or exchanges, please reach out to:
Lollyshope
12243 3rd Ave NW, Seattle, WA 98177, USA
Phone: +1 (213) 484-9306
Email: [email protected]
This Return and Exchange Policy provides details on returning or exchanging items purchased from Lollyshope and explains our use of Microsoft Ads to enhance customer service.